Luxury Spas, Inc. prides itself on superb customer service and sales support. We will make every effort to exceed your expectations with our top quality products. However, if you decide you are unsatisfied with your product for any reason, please contact our customer support team within 7 days of receiving your item so we can process your return or exchange.
Please note: There are NO returns or exchanges for any custom orders!
How do I process my return or exchange?
- Your Luxury Spas, Inc. product must be returned in ‘new’ or ‘like-new’ condition with all parts and pieces
- Your return must be requested by phone at 877.721.SPAS (7727)
(Details below) - You pay return shipping costs
- Please have the following information available when you call:
- Order Number, Name on order, phone number, order date, credit card information, billing and shipping addresses.
Returns & Exchanges
We strive to make your online shopping experience easy and satisfying. We will also treat your returns and/or exchanges with that same goal in mind. Please contact our customer support team at: 877.721.SPAS (7727) within 7 days of receiving your product. However, there is a 30% restocking fee. After receiving and inspecting the returned merchandise, we will reimburse your credit card for the purchase price of the item, less the original shipping fee and less a restocking fee of 30%. If you would like to exchange the item, we will credit or bill your account the difference upon verifying your original return and ship out the exchange.
Please note: There are NO returns or exchanges for any custom orders!
Refunds
As soon as your return is received and inspected by our warehouse, your refund will be issued. A refund will be issued only to the credit card used to purchase your order. Please have this credit card number available when you call us to request a return.
After receiving and inspecting the returned merchandise, we will reimburse your credit card for the purchase price of the item, less the original shipping fee and less a restocking fee of 30%.
Missing or Damaged Parts
We are confident that all Luxury Spas, Inc. products are in perfect condition when each item leaves our warehouse. If for some reason, your item is damaged in shipping or you find missing or damaged parts, please notify us within 3 days of receiving your item in order for us to assist in the replacement or repair of your item. We do require damaged parts to be returned at your expense, so that we can be sure to match the exact part for replacement. There is no cost on the replacment part, however, customer is repsonsible for shipping costs of replacement parts.
Please note: we can ship commonly replaced parts within 2 business days once proper documentation is completed. In the rare circumstance a part is not in stock, it may take 6-8 weeks to receive the replacement part.
Cancellations
We do understand that circumstances arise where you may have to cancel your order. A cancelled order will incur a 5% fee.
Warranties
All bathroom and spa products sold by Luxury Spas, Inc. are brand-new. Each item comes with a Five year manufacturer’s defect warranty.
Luxury Spas, Inc. – Warranty Exclusions:
- Does not include labor or shipping.
- Does not include broken or damaged glass
- Does not include routine maintenance, servicing or electrical alterations.
- Does not apply when the item has been tampered with, misused, improperly installed, altered, receives improper maintenance, acts of God, or damaged through accident or abuse.
- Only applies when installation and service is performed by licensed qualified plumbers/electrician.
- Installation or service by unqualified persons voids the warranty.
- Only good for original purchaser. If the original product purchaser gives/sells the product to someone else, the Warranty is void.
- Part must physically be returned to warehouse within the five year period, if part is not returned warranty does not apply.
- Is void if the product is not used within 6 months of delivery.
For More Information Contact Us!
