How much is SHIPPING & INSURANCE?
Luxury Spas, Inc. offers FREE SHIPPING on all purchases!
Luxury Spas, Inc. offers FREE SHIPPING INSURANCE on all purchases. Luxury Spas, Inc. is confident your purchase will arrive safely.
What are your SHIPPING DESTINATIONS?
Luxury Spas, Inc. ships to the continental United States and Canada! Luxury Spas, Inc. purchases can be delivered to residential or commercial addresses.
Luxury Spas, Inc. does not ship to the following: US territory islands, Alaska, Hawaii, APO/FPO addresses or P.O. Boxes. Please check back as we are looking to expand our shipping destinations soon.
*Additional shipping charges may apply.
What kind of PACKAGING SYSTEM do you use?
Luxury Spas, Inc. is confident your purchase will arrive safely.
Our secure packaging system includes the following:
- Bubble Wrap and Cushion Wrap
- Styrofoam protection inside boxes
- High Strength Shrink Wrap
- Custom Built Wood Crates and/or Pallets
- Special Care & Attention from shipping crew
What SHIPPING METHODS do you use?
Luxury Spas, Inc. ships large purchases via various Freight carriers. Small products and parts are shipped via ground services or parcel service.
When will my item SHIP?
Most Luxury Spas, Inc. products are in stock for immediate shipping. In stock Luxury Spas, Inc. products will be shipped within 2-3 business days after your payment is cleared. The delivery time for some out of stock Luxury Spas, Inc. products can take 8-12 weeks as there is a high demand. Please check our website or call 877.721.SPAS for current Luxury Spas, Inc. product availability.
How long is DELIVERY TIME?
The freight carrier will contact you 24-48 hours prior to delivery to arrange the delivery time. The phone number you provided during check out is the phone number the freight carrier will use to contact you to make delivery arrangements. Available delivery times vary depending on the freight carrier's schedule. Please make all necessary arrangements to be available when your Luxury Spas, Inc. purchase is being delivered. Once delivery times are set, Luxury Spas, Inc. is unable to stop the freight carrier from delivering your Luxury Spas, Inc. purchase. Once your product is picked up from our warehouse, shipping may take 1-5 business days.
Please note: If you do not respond to the freight carrier or schedule delivery within 48 hours, the carrier will begin to charge storage fees. YOU will be responsible for these fees. Please make all necessary arrangements to be available when your purchase is being delivered.
Can I do a DELIVERY INSPECTION?
Yes, we encourage you to inspect your products upon delivery. Before signing the freight carrier's delivery receipt, quickly inspect your Luxury Spas, Inc. purchase for any damage including crushing, dings, dents, crumpling, etc. (See next question if you receive damaged product.)
What if I receive DAMAGED PRODUCTS?
If there is any damage, you must note the damage on the delivery receipt before signing in order to make a damage claim. If you did not note any damage on the delivery receipt, Luxury Spas, Inc. cannot process your damage claim. If there are errors in your Luxury Spas, Inc. order, you must call 877.721.7727 within 24 business hours to report any errors.
What if I MISS, REFUSE OR RETURN DELIVERY?
If you miss your delivery appointment(s), refuse, or return your Luxury Spas, Inc. product, you will be charged original shipping costs, return shipping costs and a 30% restocking fee. Original and return shipping charges can range between $30 and $800 or more, depending on the Luxury Spas, Inc. product size and weight. All of your Luxury Spas, Inc. products returned will be inspected upon reaching the Luxury Spas, Inc. warehouse. If your Luxury Spas, Inc. product is not in its original, new, unopened condition, you may be charged for any product(s) damage or wear.
Is there any OTHER IMPORTANT DELIVERY INFORMATION?
If you notice obvious damage during Luxury Spas, Inc. product delivery, you may ask the freight carrier's driver to open the package and inspect the contents with you. If damage is found during inspection write clearly and completely exactly what is damaged on the delivery receipt before signing. Make sure to keep a delivery receipt copy with your damage notations and contact Luxury Spas, Inc. Customer Service right away (no longer than within 24 business hours) at 877.721.7727.
After accepting your Luxury Spas, Inc. product's delivery, please keep all packaging materials for 7 days.
Do you allow LOCAL PICK-UPS?
Luxury Spas, Inc. does allow local pick-ups for your purchase. We do require an appointment to pickup your purchase. Please contact our customer support team at: 877.721.SPAS(7727) to make arrangements. You will be charged Ohio sales tax if you do pickup your purchase at our warehouse.
